The Contact Center ng Bayan (CCB)

The Contact Center ng Bayan (CCB) plays a vital role in the implementation of Republic Act No. 11032 otherwise known as the “Ease of Doing Business and Efficient Government Service Delivery Act of 2018”.

The CCB, the feedback facility of the Civil Service Commision, shall be included in the Citizen’s Charter of every government agency, as part of their feedback mechanism.